PATIENT RIGHTS AND RESPONSIBILITIES
1. To be fully informed in writing and knowledgeable of all rights and responsibilities before providing pre-planned care and to understand that these rights can be exercised at any time.
2. To appropriate and professional care relating to physician orders.
3. To choose a health care provider
4. To request services from the Home Care Agency of their choice and to request full information from their agency before care is given concerning services provided, alternatives available, licensure and accreditation requirements, organization ownership and control.
5. To be informed in advance about care to be furnished and of any changes in the care to be furnished before the change is made.
6. To be informed of the disciplines that will furnish care and the frequency of visits proposed to be furnished
7. To information necessary to give informed consent prior to the start of any procedure or treatment and any changes to be made.
8. To participate in the development and periodic revision of the plan of care/service.
9. Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information including the patient or patient’s legal representative’s right under Indiana law to access the patient’s clinical records unless certain exceptions apply. The home health agency shall advise the patient or the patient’s legal representative of its policies and procedures regarding the accessibility of clinical records.
10.To information necessary to refuse treatment within the confines of the law and to be informed of the consequences..
11. To treatment with utmost dignity and respect by all agency representatives, regardless of the patient's chosen lifestyle, cultural mores, political, religious, ethical beliefs, having or not having executed an advance directive and source of payment without regard to race, creed, color, sex, age or handicap.
12. To have his/her property and person treated with respect, consideration and recognition of client/patient dignity and individuality.
13 To receive and access services consistently and in a timely manner from the agency to his/her request for service.
14 To be admitted for service only if the agency has the ability to provide safe professional care at the level of intensity needed and to be informed of the agency's limitations.
15.To reasonable continuity of care..
16.To an individualized plan of care and teaching plan developed by the entire health team including the patient and/or family.
17 To be informed of client patient rights under state law to formulate advanced care directives without fear of reprisal whether or not an advance directive is prepared and to know that the agency will follow the patient’s requests regarding the advance directive in providing care.
18 To be informed of anticipated outcomes of service/care and of any barriers in outcome achievement.
19. To be informed of client/patient rights regarding the collection and reporting of OASIS information
20.To expect confidentiality of the access to medical records and written information according to State Statutes
21.To be informed within a reasonable time of anticipated termination of service of plans for transfer to another health care facility/provider and the reason for termination of services.
22.To be informed verbally and in writing and before care is initiated of the organization's billing policies and payment procedures and the extent to which:
(a) Payment may be expected from Medicare, Medicaid, or any other federally funded or aided program known to the organization
(b) Charges for services that will not be covered by Medicare
(c) Charges that the individual may have to pay
23.To be able to identify visiting staff members through proper identification.
24.To be informed orally and in writing of any changes in payment information as soon as possible, but no later than 30 days from the date that the organization becomes aware of the change
25.To honest, accurate, forthright information, regarding the home care industry in general and his/her chosen agency in particular, including cost per visit, employee qualifications, names and titles of personnel, etc.
26 To access necessary professional services 24 hours a day, 7 days a week
27.To be referred to another agency if he/she is dissatisfied with the agency or the agency cannot meet the patient's needs
28. To receive disclosure information regarding ownership and control and of any beneficial relationship the organization has that may result in profit for the referring organization.
29. To education, instruction and a list of requirements for continuity of care when the services of the agency are terminated and information regarding community services available.
30. To be free from verbal, physical and psychological abuse, neglect and exploitation of any kind including agency employees, volunteers or contractors.
31. To privacy to maintain his/her personal dignity and respect.
32. To know that the agency has liability insurance sufficient for the needs of the agency.
33. To be advised that the agency complies with State requirements regarding advance directives and to receive a copy of the organization's written policies and procedures regarding advance directives, including a description of an individual's right under applicable state law and to know that the Agency will honor the patient’s advance directives in providing care.
34. To receive advance directives information prior to or at the time of the first home visit, as long as the information is furnished before care is provided and to know that the Hotline number 1-800-227-6334 may be used to lodge complaints regarding the implementation of the Advance Directive requirement and to know that the agency will follow the patient’s advance directives in the provision of care.
35. To voice grievances regarding treatment or care that is (or fails to be) furnished, or regarding the lack of respect of property by anyone who is furnishing services on behalf of the agency, or recommend changes in policy, staff, or service/care without restraint, interference, coercion, discrimination, or reprisal and to know that grievances will be resolved and the patient notified of the resolution within 30 days.
36.To be advised of the toll-free home health agency hot-line for the State of Indiana and the purpose of the hotline to receive complaints or questions about the organization. The State of Indiana Home Health Hotline Number is 1-800-227-6334. The number is operated 8AM to 5PM daily to receive complaints or questions about local Home Health Agencies. You may also register complaints in writing to:
Indiana State Department of Health 2 North Meridian Street Indianapolis, IN 46204
37.To not be denied equal opportunity because they or their family are from another country, because they have a name or accent associated with a national origin group because they participate in certain customs associated with a nation origin group, or because they are married to or associate with people of a certain national group.
38.To be informed of the toll-free abuse hot-line 1-800-992-6978, used to report abuse, neglect or exploitation.
39. To be informed of the toll-free child abuse hot-line 1-800-800-5556
5538 E. 25th street
Columbus, IN 47203
Phone: 812 799-1049
Nora Pennington BSN, RN, COS-C,
6050 Three Notch Road
Nashville, IN 47448
2542 Cedarcrest Dr.
Columbus, IN 47203
Indiana State Department of Health License